Definitions
For the purposes of this Cancellation Policy:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Cancellation Policy) refers to CHEONGSTER TRADING SDN. BHD.
- “Goods” refers to the items offered for sale on the Service, including keyboards, mice, cooling pads, and computer accessories.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to CHEONGSTER TRADING SDN. BHD., accessible from https://cheongster-trading.com/.
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Order Cancellation
We understand that You may occasionally need to cancel an Order after placing it. Cancellation requests are subject to the status of the Order and the conditions outlined in this Policy.
You may request to cancel Your Order before it has been processed or dispatched. Once an Order has been packed, processed for shipment, or handed over to the shipping carrier, cancellation may no longer be possible.
To request a cancellation, please contact Us as soon as possible using the contact details provided below. Please include Your Order number and the reason for cancellation to help Us process Your request efficiently.
All cancellation requests are subject to confirmation by the Company.
Cancellation After Shipment
Once an Order has been dispatched, You may no longer cancel it through the standard cancellation process.
If You no longer wish to receive the Goods after dispatch, please contact Us for further assistance. Any return or refund request will be handled in accordance with Our applicable Return and Refund Policy.
We reserve the right to reject cancellation requests for Orders that have already been shipped, except where otherwise required by applicable law.
Cancellation by the Company
We reserve the right to cancel an Order under certain circumstances, including but not limited to:
- The Goods are unavailable or out of stock.
- There is an error in the product listing, description, or pricing.
- We are unable to process or fulfil the Order due to payment verification issues.
- We suspect fraudulent, unauthorised, or otherwise suspicious activity.
- Circumstances beyond Our reasonable control prevent Us from fulfilling the Order.
If We cancel Your Order after payment has been received, We will notify You using the contact information provided at the time of purchase and arrange a refund for the amount paid for the cancelled Order, where applicable.
Refunds for Cancelled Orders
If Your cancellation request is approved and payment has already been made, We will arrange a refund using the original payment method where reasonably possible.
The time required for the refund to appear in Your account may vary depending on Your payment provider, bank, or financial institution.
If an Order is cancelled before payment is completed, no refund will be necessary.
Any applicable refund will be processed in accordance with Our refund procedures and applicable laws.
Non-Cancellable Orders
Orders that have already been dispatched or delivered may not be eligible for cancellation under this Policy.
In such cases, You may contact Us to discuss whether a return or refund is available under Our applicable Return and Refund Policy.
Nothing in this Policy is intended to exclude, restrict, or override any rights You may have under applicable consumer protection laws.
Changes to Orders
If You wish to change an Order after placing it, such as modifying the product, quantity, or delivery details, please contact Us as soon as possible.
We will make reasonable efforts to accommodate Your request if the Order has not yet been processed or dispatched. However, We cannot guarantee that changes will be possible once processing has begun.
If the requested changes cannot be accommodated, You may request cancellation, subject to the terms of this Policy.
Contact Us
If You have any questions about this Cancellation Policy or wish to request an Order cancellation, You may contact Us through the following details:
CHEONGSTER TRADING SDN. BHD.
- Website: https://cheongster-trading.com/
- Contact Number: 011-2075 5232
- Address: 1-02-16, Jalan Sungai Tiram 6, Lucerne Residences, 11900 Bayan Lepas, Pulau Pinang, Malaysia.
We will review Your enquiry and provide assistance regarding Your cancellation request in accordance with this Policy.